Laser Marking Machines Warranty Services

Venox Teknoloji does not limit assurance for laser marking machines to legal obligations alone; with parts and labor coverage, on-site intervention, remote support, and extended warranty options, we reduce your total operational risk. Our warranty processes aim to maintain your business continuity through fast fault verification, root-cause analysis, and corrective/preventive actions that eliminate recurrence.

Legal Warranty Coverage

The machines are delivered with a legal warranty in accordance with current regulations. This coverage includes manufacturing-related part defects and workmanship errors. For every warranty-related request, the serial number, installation date, operating hours, and fault symptoms are recorded, followed by verification tests.

Extended Warranty Options

You can extend the standard warranty with packages ranging from 12 to 36 months depending on operational risk level. These packages include upper limits for critical part replacements, priority-level on-site visits, and remote diagnosis windows. Periodic inspections and calibrations are part of long-term extended warranty plans.

Warranty Process Workflow

The workflow proceeds as: Request > Pre-Check > Remote Diagnosis > Spare Part Reservation > On-Site Intervention > Test Marking & Reporting. Target durations and action criteria for each step are clearly defined within your contract.

Manufacturing-related part defects and workmanship errors are covered through repair/replacement of the part; on-site intervention and calibration are included when necessary. Consumables such as filters or protective glass may be excluded from warranty; coverage details are explicitly stated in the contract.

Exclusions and Proper Use

Incorrect electrical grounding, unauthorized interventions, impact/transport damage, environmental conditions contrary to manufacturer recommendations (dust/heat/humidity), unsuitable consumables, and unauthorized third-party parts are excluded from coverage. To support proper use, operator training and periodic checklists are recommended.

Part Replacement and Logistics

Original spare parts are used for critical components (lens, F-Theta, scanner window, PSU, etc.). When necessary, “advanced stock” or consignment options increase first-visit resolution rates; warranty decisions are documented transparently with defect detection and measurement reports.

Calibration and Verification Tests

After interventions under warranty, field uniformity, focus, spot size, and contrast are verified using reference grids. Test results and recommended preventive actions are shared together with the warranty report.

Related Support Services

To increase warranty efficiency, we recommend using service and training services in an integrated manner: Teknik Servis, Eğitim, Uygulama Danışmanlığı.

Summary in a Single List

• Risk diversification with legal + extended warranty options.
• Transparent defect analysis, original spare parts, and documented repairs.
• Fast resolution with remote diagnosis + on-site intervention workflow.
• Result verification with calibration/test grids.
• Sustainable quality through integrated training and technical service.