Terms of Service
These Terms of Service (“Terms”) set out the terms of use and conditions of responsibility regarding the website, products, services, and support services provided by Venox Teknoloji. By using these services, you are deemed to have accepted full compliance with these Terms.
1. Service Provider
Venox Teknoloji is a technology company that provides design, manufacturing, sales, installation, training, and technical service services in the field of laser marking and laser cutting systems. The company develops its products with local engineering and delivers industrial solutions. :contentReference[oaicite:1]{index=1}
2. Scope of Services
The main services provided under these Terms include:
- Installation and Commissioning: Safe installation of purchased systems and configuring them appropriately.
- Technical Support and Service: Periodic maintenance, fault detection, repair, and spare parts support.
- Training Services: System operation, software management, and operator trainings.
- Testing Services: Pre-application testing, material analysis, and process optimization.
- Documentation: User manuals, technical details, and quality certificates.
The services within this scope are provided by Venox, and the scope of services may be expanded through special agreements.
3. Use of Services
The website and services are for informational purposes only. Site content and the service descriptions provided may be updated at Venox Teknoloji’s discretion. Users and customers agree to comply with these changes. When benefiting from the services for commercial or individual purposes, it is mandatory to act in accordance with applicable laws.
4. Product Delivery and Installation
All deliveries are carried out within the framework of order and contract dates. Delivery times may change in special circumstances, and in such cases Venox will inform the customer in advance. Installation and commissioning operations must be performed only by authorized personnel.
5. Technical Support and Maintenance
Venox endeavors to provide technical support and maintenance services within reasonable timeframes and in accordance with professional standards. Periodic maintenance includes optical cleaning, cooling system checks, filtration, and software updates. Service requests for unforeseen failures are responded to promptly. :contentReference[oaicite:2]{index=2}
6. Safety and Liability
All necessary safety precautions must be taken during system use. Laser equipment requires special protection and is dangerous to use without proper training. During operation, personal protective equipment, environmental ventilation, and operator training are mandatory. :contentReference[oaicite:3]{index=3}
7. Warranty and Limitations
All products are evaluated under the applicable warranty terms at the time of delivery. The warranty covers manufacturing defects and material faults; however, it does not cover failures arising from unauthorized repair, improper use, or external factors.
8. Intellectual Property
The website content, trademark, logo, graphic designs, software, product information, and all copyrights belong to Venox Teknoloji or authorized license holders. Any reproduction, distribution, or duplication in any manner is prohibited.
9. Data and Privacy
All data shared by users through the website is protected under the privacy policy. Venox complies with international data protection requirements such as KVKK and GDPR. Visitors should review the relevant policies and notices.
10. Changes and Cancellation
Venox reserves the right to update these Terms of Service at any time. Changes take effect as soon as they are published. The user’s continued use of the services means that the user accepts these changes.
11. Governing Law and Disputes
These Terms of Service are interpreted and applied in accordance with the laws of the Republic of Türkiye. Any dispute between the parties shall be resolved before the competent Turkish courts.
12. Contact
For any questions, supporting documents, or support requests, you can reach Venox Teknoloji through the contact channels below:
- Phone: 0262 642 42 00
- Email: info@venox.com
- Web: https://www.venox.com/
This text is a general template. It is recommended to obtain legal counsel for official agreements.