Venox Teknoloji International Laser Marking Service Solutions

Venox Teknoloji provides an end-to-end service ecosystem for laser marking machines in overseas installations. Our remote diagnostics and field-readiness workflow significantly increases the first-visit resolution rate, even under varying country/climate conditions. Optical-mechanical verification, software/communication layer tests, and safety checks for Fiber, CO₂, and UV-based systems are carried out through standardized checklists. Our service unifies installation/commissioning, fault management, verification, and training under a single structure.

Scope and SLA Model

The workflow—call intake > remote pre-diagnosis > spare part reservation > field intervention > test markings & reporting—is managed through contract-based SLA targets. Call response times, remote-diagnosis start times, field arrival times, and resolution deadlines are shared transparently through monthly/quarterly reports. Regional dust load, temperature-humidity profile, and shift patterns define service frequency; accelerated windows are applied for high-criticality lines.

Installation, Commissioning, and Compliance

In international projects, infrastructure (grounding, extraction, climate control) and safety requirements are verified on the first day. Focus reference, field homogeneity, and speed-power matching are calibrated using reference grids. Short modules are provided to operators on focusing, parameter literacy, and safety procedures; sample sets for traceability (Datamatrix/QR) are prepared and the verification procedure is explained.

Remote Diagnostics and Preparation

Log and parameter scanning, license/communication checks, and temporary workaround instructions are performed via a secure tunnel. Before the field visit, spare parts matching the potential fault are reserved to shorten resolution time.

Spare Parts and Logistics

For critical components (protective glass, scanner window, PSU, fan/filter, specific cable sets), advanced stock and consignment options near the region are implemented. Buffers that compensate for shipping and customs delays ensure continuity of service.

Single supplier for equipment + commissioning + training + service integration; standardized checklists, transparent SLA metrics, and original spare-parts policy deliver repeatable, geography-independent quality.

Safety and Compliance

Laser-class verification, interlock-chain checks, emergency-stop tests, and door-switch validations are performed at every visit. Measurements are documented, and corrective actions with follow-up plans are created for any non-conformities.

Training and Process Improvement

To reduce operator-based quality variations, training and consulting are integrated with the service. Parameter-set interpretation, hatch strategy selection, fixturing, and evaluation of reference tests are delivered through hands-on modules. Support pages: Teknik Servis, Eğitim, Uygulama Danışmanlığı.

Process Summary (Single List)

• Remote diagnostics first: log/parameter analysis and temporary workaround.
• Field visit with correct spares: improved first-visit resolution rate.
• Verification via test markings and detailed service report.
• Standard safety checks and compliance documentation.
• Sustainable quality through integrated training + consulting.